We are seeing a significant increase in fraud and scams and want to be sure your accounts and identity are safe. Please share this information with your family and friends. Reach out to us if you have any questions or even suspect an attempt. We are here for you!
The scammers are getting more and more creative. Here is what they are doing now. Scammers are calling our members and telling them there is an issue with their debit card. They are then asked to cut up the card and place the pieces in an envelope so that a forensics team can stop by your home to pick up the envelope containing your debit card pieces. Once they have these pieces, they put the card back together and now have access to your card information and are making fraudulent transactions with it.
Genisys would never initiate contact with you and make this request, nor would we ever stop by your home. Please call us if you receive a phone call like this.
This is a friendly reminder that Genisys employees or card security services will never initiate a call, email or text to you and ask you to verify the following information:
If you receive a phone call, text, or email asking any of these questions, it is best to end all communication. Instead, reach out directly to a Branch or our Contact Center to assist or review any account concerns. If you feel you've been compromised, change passwords for online/mobile banking and call us immediately.
eAlerts - Set up text or email alerts for checks clearing, balance thresholds and more
Card Controls - Manage when and how your debit and credit cards are used. Ability to turn your cards on and off for superb fraud protection.
eStatements - A more secure way to receive your account statements delivered through mobile and online banking.
