If suspicious transactions, or transactions that do not fit your normal spending pattern, are noticed on your Genisys card you may receive an automated call from Genisys Card Member Security.
If you are contacted by our fraud protection team, you will be asked to verify transaction information and the following may occur:
- Your card will be blocked if it is determined that a fraudulent transaction has been attempted using your card. This will eliminate further fraudulent transactions from being attempted.
- The Card Member Security Team may verify the last four digits of your card and the name on your card. They will never ask for your Genisys Account number or your PIN number.
- If we are unable to reach you by phone, a temporary block may be placed on your card until we are able to contact you to validate transactions.
It is important to keep your contact information up to date so that our fraud protection team is able to call you when necessary. Please contact Genisys or visit the Profile section of Online Banking to get your records updated. If you only have a cell number be sure to list that as your primary home phone number.
To ensure that your card is not restricted while you travel, please notify our office at 248-322-9800, ext. 5. We can note your account and help reduce the need for the Fraud Protection Team to contact you if they notice a different spending pattern.
If you ever have any questions on a phone call or message that you have received regarding fraud on your account please contact Genisys directly at 248-322-9800, ext. 5
You can contact the Fraud Prevention Team 24 hours a day at (888) 241-2440.
Help safeguard your account when shopping online
Mastercard Identity Check is a new way to help secure your account when shopping online. Genisys Credit Union will review your transactions and in some cases need to speak with you to verify your identity. Once the data is verified, the merchant will complete your purchase. You can enjoy peace of mind in knowing that your purchase was protected with an extra layer of enhanced security with Mastercard Identity Check.
