Loan Applicants:
Online loan applications will be temporarily unavailable from Wednesday, January 29, at 12:00 PM (noon) until Monday, February 3, as we complete a system upgrade.
Online and Mobile Banking Users:
Online and Mobile Banking will be unavailable from 1:00pm January 31st until 9:00am ET February 3rd for system upgrade. We apologize for any inconvenience.
2025 System Upgrade
We are very excited to announce Genisys Credit Union’s upcoming system upgrade. Our system upgrade will take place over the weekend from Friday, January 31st, through Monday, February 3, 2025 at 9:00 am. We will continue to update this landing page with details of the change and coming enhancements, any system downtime that may effect you and steps you should take prior to the upgrade to ensure a smooth transition.
Finance App Users Take Action Before 1/31/2025
Quicken, Quickbooks, Plaid, Yodlee, Finicity users please read
Intuit
Action Date 1/31/2025: Download a data file backup and final transaction download by Friday, January 31st at 1pm ET. Any data not saved may not be available after the upgrade completes.
Action Date 2/3/2025: Deactivate/Reactivate your Genisys Online Banking connection to Intuit on Monday, February 3rd after 9am ET, when we are back online.
Instructions: Intuit provided us with some step-by-step instructions, please follow one of the links below for your preferred service.
Plaid, Yodlee, Finicity, etc.
Members will have to open a ticket with the app provider to be reconnected after our systems are back online, Monday, February 3rd at 9am ET. Unfortunately, Genisys does not have control over these apps or integration.
Please make sure that we have the correct contact information on your account. You can verify/update your phone number, email address and physical address through online and mobile banking, or by calling us at 248-322-9800 x5 or 1-800-521-8440 x5.
What To Expect During Our System Upgrade Weekend:
Your debit card and credit card will continue to work during the upgrade weekend, but transaction limits may be reduced. We recommend you have an alternate payment method available, such as cash.
WEDNESDAY
JAN 29
Online Loan applications unavailable beginning at 12:00 Noon ET.
FRIDAY
JAN 31
All Branches, Drive Thrus and Contact Center close at 12:00 Noon ET, 11 am CT
Shared Branching unavailable beginning at 12:00 Noon ET, 11 am CT
Online & Mobile Banking unavailable beginning at 1:00 pm ET
Wire Transfer Request cutoff - 11:00 am ET
Online Loan applications unavailable
New Member online account opening unavailable beginning at 1:00 pm ET
ATMs available without balance inquiries
SATURDAY
FEB 1
All Branch locations and Contact Center closed
Shared Branching unavailable
Online & Mobile Banking unavailable
Online Loan applications unavailable
New Member online account opening unavailable
ATMs available without balance inquiries
SUNDAY
FEB 2
All Branch locations and Contact Center closed
Shared Branching unavailable
Online & Mobile Banking unavailable
Online Loan applications unavailable
New Member online account opening unavailable
ATMs available without balance inquiries
MONDAY
FEB 3
All services resume at 9:00 am
REMINDER: please be aware that Genisys will never ask for personal information via unsolicited text message, email, or phone. if you receive an unsolicited message from someone claiming to be from Genisys Credit Union and asking for full account numbers, passwords, or other personal information, we advise you not to respond. Hang up and contact Genisys directly and speak with someone in member service. if you have given out your credit card, debit card, or other information, please contact Genisys as soon as possible.
Account Changes To Be Aware Of:
Courtesy Pay
If you have multiple checking accounts under one membership that are using Courtesy Pay today, starting Monday, February 3, 2025 your Courtesy Pay will default to the oldest checking account. If you wish to have this changed, please contact us after February 3rd.
Courtesy Pay on Debit Card Transactions
If you have elected to use Courtesy Pay to cover your PIN or Signature everyday Debit Card purchases separately, you will be opted in for both PIN and Signature Debit Card purchases moving forward.
Overdraft Loans
All overdraft loans will pull the minimum amount needed to cover an overdraft transaction
Dividend Payout
All dividends (Checking, Savings, Certificates) will be paid out on 1/31/2025.
Check Hold Policy
Effective 2/3/25 the new check hold policy will be no funds available on the same day and up to $225 available the next day if your check is subject to a hold.
Account Type Changes
S, I, and L product types will all be changing to a 4 digit numeric value. Today your Share Savings account is identified as S1 but will change to S 0001. An S16 Checking account will now be an S 1000. Any new ACH set ups (direct deposit, payments, etc) will need to be set up using your existing MICR #. For clarification, you can view your account and MICR numbers in Mobile and Online Banking.
System Upgrade FAQs:
Genisys Credit Union is undertaking a major system upgrade to transform its member accounts system. This involves new core system technology aimed at significantly improving our ability to serve you.
As we work to finish the system upgrade, there will be some limited down time to be aware of:
- All branches (including drive thru) will close at 12:00 noon ET on Friday, January 31st
- All branches and the Contact Center will be closed on Saturday, February 1st
- All branches and the Contact Center will be closed on Sunday, February 2nd
- All branches and the Contact Center will re-open on Monday, February 3rd at 9:00 am
- Online and mobile banking will be unavailable from 1:00pm ET on Friday, January 31st through 9:00 am on Monday, February 3rd.
Your debit card will continue to work, though transaction amounts may be limited. For extra safety, please plan to have alternate access to funds during the upgrade, such as cash. ATMs will be available during the system upgrade weekend. Shared Branching will be unavailable during the conversion.
Yes. We have taken steps to ensure ATMs and debit/credit cards will be functional during the upgrade. However, card limits may be reduced. Be sure to check your balance and make any necessary transfers before online/mobile banking are taken offline the afternoon of January 31st. Services, such as ATM deposits and real-time balances are scheduled to return to normal operations on Monday, February 3rd.
Online and mobile banking will be taken offline at 1:00pm ET on Friday, January 31st and will be unavailable through Monday, February 3rd at 9:00 am.
Yes. Your security is always our top priority. Your account information will remain protected throughout the upgrade.
We will post updates here, on our website, and social media if it extends beyond the scheduled completion date.
Your experience as a valued member is important to us, and this upgrade is helping us achieve efficiencies necessary to build upon the highest level of service that you are accustomed to.
Our system upgrade will offer members improved and faster service.
Please call us at (248) 322-9800 or (800) 521-8440, or visit a branch prior to or after upgrade weekend. During the weekend of January 31st through February 3rd, when branch locations are closed, please visit www.genisyscu.org/systemupgrade for the latest information.
